Privacy Policy

PIXL Events Inc. ("we", "us", or "our") operates the Instagram Management Service available at ig.pixlapps.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. PIXL Events is a subsidiary of PIXL Events Inc., providing specialized Instagram integration services for event industry professionals.

Information We Collect

Instagram Business Account Data

• Instagram Business account profile information (username, account ID, profile picture)
• Public post content (images, videos, captions, timestamps)
• Engagement metrics (likes, comments, shares)
• Instagram access tokens for API authentication

Service Usage Data

• Account creation and management information
• API endpoint usage and access logs
• Service performance and sync statistics
• Authentication and session data

Technical Data

• IP addresses and device information
• Browser type and version
• Session cookies and authentication tokens
• Error logs and diagnostic information

How We Use Your Information

• Service Provision: Generate JSON endpoints from your Instagram Business account posts
• Content Synchronization: Automatically sync your latest Instagram posts to external platforms
• API Management: Maintain secure connections and refresh authentication tokens
• Performance Monitoring: Track sync success rates and API performance
• Customer Support: Provide technical assistance and troubleshooting
• Service Improvement: Analyze usage patterns to enhance functionality

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With Your Consent: When you explicitly authorize data sharing
• Service Providers: With trusted third parties who assist in service operation (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission and storage
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to provide the Service:

• Instagram Access Tokens: Until you revoke access or tokens expire
• Post Content: Cached for 24 hours to optimize performance
• Account Information: Until you delete your account or request removal
• Usage Logs: Retained for 90 days for service monitoring

Your Rights

You have the following rights regarding your data:

• Access: Request information about data we collect and store
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your data (see Data Deletion section)
• Portability: Request export of your data in a structured format
• Withdrawal: Revoke consent for data processing at any time

Instagram-Specific Data Handling

Our Service integrates with Instagram's Business API under the following conditions:

• We only access Instagram Business accounts (not personal accounts)
• We use Instagram data solely for JSON endpoint generation
• We do not modify, delete, or publish content to your Instagram account
• We respect Instagram's terms of service and API limitations
• We automatically refresh access tokens to maintain service continuity

Cookies and Tracking

We use cookies and similar technologies for:

• Authentication: Maintaining secure login sessions
• Functionality: Remembering your preferences and settings
• Analytics: Understanding service usage patterns

You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information